Effective Date: 04/07/2026
Privacy Policy for Octalas Pay
At Octalas Pay, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, payment services, applications, and related products (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Octalas Pay is a financial technology platform providing payment processing, merchant services, digital payment solutions, and related financial technology products.
Depending on your location, Octalas Pay may operate through affiliated companies within the Octalas Group.
For privacy enquiries:
Email: privacy@octalaspay.com
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Business name
- Email address
- Telephone number
- Postal address
- Date of birth (where required)
- Government-issued identification
- Company registration information
- Tax identification numbers
Financial Information
- Bank account information
- Payment card information
- Transaction history
- Merchant settlement information
- Billing information
Sensitive payment card information is processed securely by our authorised payment partners and is not stored by Octalas Pay unless specifically permitted under applicable security standards.
Technical Information
We automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Website usage data
- Location data (where permitted)
3. How We Use Your Information
We use your information to:
- Provide payment services
- Process transactions
- Verify customer identity
- Comply with KYC and AML regulations
- Prevent fraud
- Improve our Services
- Respond to enquiries
- Provide customer support
- Send important service notifications
- Meet legal and regulatory obligations
Where permitted, we may also use your information to provide product updates and marketing communications.
4. Legal Basis for Processing
Where applicable under GDPR and similar laws, we process information based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- User consent
- Fraud prevention and security
5. Payment Processing
Octalas Pay partners with authorised payment providers and financial institutions to facilitate payment processing.
These providers may independently collect and process personal information under their own privacy policies.
Examples may include:
- Stripe
- Revolut
- Worldpay
- Banking partners
- Card schemes
- Financial institutions
6. Identity Verification
To comply with anti-money laundering (AML), Know Your Customer (KYC), sanctions screening, fraud prevention, and financial crime regulations, we may verify your identity using trusted third-party providers.
Verification may include:
- Identity verification
- Business verification
- Beneficial ownership checks
- Politically Exposed Person (PEP) screening
- Sanctions screening
- Ongoing transaction monitoring
7. Information Sharing
We may share information with:
- Banking partners
- Payment processors
- Financial institutions
- Fraud prevention agencies
- Regulatory authorities
- Government agencies
- Identity verification providers
- Cloud hosting providers
- Professional advisers
- Legal authorities where required
We never sell personal information.
8. International Transfers
Your information may be processed in countries outside your country of residence.
Where required, we implement appropriate safeguards including:
- Standard Contractual Clauses
- Adequacy decisions
- Regulatory-approved safeguards
9. Data Security
We implement technical and organisational measures designed to protect personal information including:
- Encryption
- Secure cloud infrastructure
- Access controls
- Network monitoring
- Multi-factor authentication
- Continuous security monitoring
No online service can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Meet legal obligations
- Comply with financial regulations
- Resolve disputes
- Prevent fraud
Certain financial records may be retained for periods required under applicable law.
11. Cookies
We use cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance security
- Measure marketing performance
Users can manage cookie preferences through their browser settings.
12. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Requests may be submitted to:
13. Marketing Communications
You may unsubscribe from marketing communications at any time.
Operational, security, compliance, and regulatory communications may still be sent where necessary.
14. Third-Party Services
Our Services may contain links or integrations with third-party services.
We are not responsible for the privacy practices of third-party websites or providers.
15. Children’s Privacy
Our Services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website together with the effective date.
17. Contact Us
For privacy enquiries or to exercise your rights, please contact:
Privacy Officer
Octalas Pay
Email: privacy@octalaspay.com
